HELLO RUISEN Help Center
Frequently Asked Questions
Find quick answers about HELLO RUISEN, sustainable materials, women’s clothing, shipping, returns, orders, sizing, and customer support.
About HELLO RUISEN
HELLO RUISEN is an online women’s fashion brand focused on sustainable style and eco-friendly fabrics. The store offers women’s tops, bottoms, dresses, athleisure pieces, matching sets, and new arrivals for everyday, travel, commute, and leisure outfits.
HELLO RUISEN sells sustainable women’s fashion including tops, bottoms, dresses, athleisure clothing, matching sets, jackets, knitwear, base layers, vests, and casual everyday pieces.
Products & Materials
HELLO RUISEN states that it prioritizes sustainably sourced organic cotton and recycled materials. Some product pages list specific compositions, such as 86% recycled nylon with 14% spandex, and 55% linen with 45% cotton.
Yes. One listed product, the Lace Square Neck Tight Vest, is described as an eco-conscious sleeveless ribbed top made from 86% recycled nylon and 14% spandex, designed for casual and athletic wear.
Yes. The Retro Work Shirt Jacket is described as a breathable linen-cotton shirt jacket made from 55% linen and 45% cotton, with a relaxed workwear-style silhouette.
Please refer to the size guide and product measurements before placing your order. For the best fit, compare the listed measurements with a similar item you already own.
Care instructions may vary by fabric and style. Always check the care label on your garment. In general, gentle washing, low heat, and air drying can help extend the life of your clothing.
Orders & Payment
We accept a variety of payment options for your convenience:
Credit/Debit Cards: American Express, Maestro, Mastercard, Visa, JCB, UnionPay International, Apple Pay, and Google Pay.
Pay Later: Klama and Afterpay.
Important Notes:
- Your card information is processed securely, and HELLO RUISEN does not store any of your personal payment details.
- For questions about your transaction, please contact your bank.
After your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use the tracking number to follow the delivery status of your package.
If you need to change or cancel an order, please contact customer service as soon as possible. Once an order has been processed or shipped, changes may no longer be available.
Shipping & Delivery
HELLO RUISEN offers worldwide delivery and states that free global shipping is available on orders over $300. Its shipping policy lists Standard Shipping, Express Shipping, and DHL Express, with orders processed within 1-3 business days.
Orders are usually processed within 1-3 business days before shipment. Delivery time depends on the shipping method and destination country or region.
HELLO RUISEN states that free global shipping is available on orders over $300. Please check the latest shipping policy at checkout for the most accurate shipping options and fees.
Returns & Support
HELLO RUISEN states that customers can return eligible items within 14 days, provided items are in original condition, unwashed, and with labels intact. Return shipping costs are the customer’s responsibility.
Eligible items should be unused, unwashed, in original condition, and with labels intact. Some items may be excluded depending on the return policy, so please review the return instructions before sending anything back.
You can contact HELLO RUISEN through the Contact Us page for help with orders, shipping, returns, sizing, products, and other customer service questions.
