Contact Us
We'd Love to Hear From You!
Have a quick question? Check out our FAQs here - the answer might be there already, or you can reach out to us!
We’ll get back to you within 48 business hours Monday through Friday! Please allow extra time for a response over weekends and holidays.
*If the request is related to your order, please include your ORDER NUMBER provided in the order confirmation email.
Have a quick question? Check out our FAQs here - the answer might be there already, or you can reach out to us!
We’ll get back to you within 48 business hours Monday through Friday! Please allow extra time for a response over weekends and holidays.
*If the request is related to your order, please include your ORDER NUMBER provided in the order confirmation email.
1) My Inbox (recommended for faster response)
Access our website’s internal message box with just one click.
Look for the chat icon located at the top right corner of our website. There, our dedicated support team can assist you in real-time.
2）Email
You may also contact us by email at ruisen@helloruisen.com.
Please note that our reply emails may occasionally be delivered to your junk or spam folder, so be sure to check there if you do not hear from us.
Our customer service hours are Monday to Friday, 9:00 AM to 6:00 PM (excluding public holidays).
We will reply to you as soon as possible during our working hours.
Thank you for your patience.
We will reply to you as soon as possible during our working hours.
Thank you for your patience.
